3Keys_of_Remote

ACCOUNTABILITY

Establish shared accountability and transparency from the get go. One of the best ways to do this is to focus on goals and objectives using data and evidence.

COMMUNICATION

Provide clear and consistent communication. Ensure regular check-ins to manage deadlines and keep remote workers feeling engaged and part of the team.

COMMUNITY

Foster a sense of community by taking some celebrations online. Use local delivery to send lunch out to your remote workers and get everyone online for a virtual lunch. Celebrate milestones to make hanging out online feel more normal.

REMOTE TOOL CHECKLIST

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Slack – A chat room for your whole company, designed to replace email as your primary method of communication and sharing. Its workspaces allow you to organize communications by channels for group discussions and allows for private messages to share information, files, and more all in one place.

Mattermost – An open source, self-hosted Slack-alternative. As an alternative to proprietary SaaS messaging, Mattermost brings all your team communication into one place, making it searchable and accessible anywhere. It’s written in Golang and React and runs as a production-ready Linux binary under an MIT license with either MySQL or Postgres.

Microsoft Teams – A persistent chat-based collaboration platform complete with document sharing, online meetings, and many more extremely useful features for business communications.

Timely – A time tracking app that helps you to stay on top of your schedule and records exactly how you spend your time. It includes an automatic tool that tracks your activity so you can correctly record timesheets or just review your schedule to see how you can improve your productivity.

Toggl – A time tracking app that allows you to track your daily activities across different platforms; providing you with detailed insights and an opportunity to optimize your workflow by identifying areas where you can improve.

Everhour – A time tracking software in the form of a web application, browser extension and an iPhone app that helps to measure hours for your daily tasks.

Zoom – A cloud-based video conferencing service you can use to virtually meet with others – either by video or audio-only or both, all while conducting live chats – and it lets you record those sessions to view later.

Microsoft Teams – A persistent chat-based collaboration platform complete with document sharing, online meetings, and many more extremely useful features for business communications.

Google Hangouts – A unified communications service that enables text, voice, or video chats, either one-on-one or in a group. Hangouts is built into Gmail, YouTube, and Google Voice, plus there are Hangouts apps for iOS, Android, and the web.

Join.me – A web-based collaboration software application for screen-sharing and online meetings.

Basecamp – Basecamp is a real-time communication tool that helps teams stay on the same page; it’s less for traditional project management tasks (e.g., resource planning and long-term scheduling). With to-do-lists, calendaring, due dates and file-sharing, Basecamp provides a way for teams to keep track of priorities and actionable items.

Monday – monday.com is a cloud-based project management solution that caters to small to midsize businesses across various industry verticals. The solution helps them manage different projects and facilitate knowledge-sharing among team members.

Asana – Asana is a cloud-based project and task management solution that enables companies to manage and organize tasks and projects, communicate and collaborate. It is helpful for teams and companies that handle multiple projects at one time, and it can serve companies of any size.

Trello – Trello is a visual collaboration tool for planning tasks and projects. While commonly used by agile software development teams, the solution is also used in other departments such as marketing, sales, support and HR. The web-based solution provides tools to define projects, their requirements and the workflow to ensure projects are completed in a planned sequential manner.

Teamviewer – TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on premise.

Splashtop – Splashtop is a remote support solution designed for managed service providers, IT professionals and help desk staff. It offers multiple-device access, file transfer, remote printing, chat, grouping and user management functionalities. The product is available both in cloud-based and on-premise deployment options.

Microsoft Remote Desktop – Microsoft Remote Desktop is a client application that allows you to access and control the resources and data of a remote, or host, computer using an Internet connection. It is, in essence, remote control software. Remote desktop capabilities allow you to access a work computer from home whether or not the work computer connects to a network.

Apple Remote Desktop – Apple Remote Desktop allows users to remotely control or monitor other computers over a network.

Double – A self-driving, two-wheeled videoconferencing robot that revolutionizes the way you work or learn remotely. Double enables telecommuters, doctors, remote workers, and students to feel more connected to their colleagues by giving them a physical presence where they can’t be in person.

Owl Labs – A 360° smart video conferencing camera. It automatically highlights and shifts focus to different people in the room when they speak, so you know what’s happening as if you’re there.

Email Encryption – Email encryption involves encrypting, or disguising, the content of email messages in order to protect potentially sensitive information from being read by anyone other than intended recipients. Email encryption often includes authentication.

Monitoring – Network monitoring is a critical IT process where all networking components like routers, switches, firewalls, servers, and VMs are monitored for fault and performance and evaluated continuously to maintain and optimize their availability. One important aspect of network monitoring is that it should be proactive. Finding performance issues and bottlenecks proactively helps in identifying issues at the initial stage. Efficient proactive monitoring can prevent network downtime or failures.

No public wifi or shared computers


tips_tricks_and_hacks

REGULAR CHECK-INS

REGULAR CHECK-INS

When you have a remote team, you have to take extra steps to make sure they feel engaged. It’s common for remote workers to feel isolated from their coworkers.

HINT:
Establish a structured daily check-in to help your remote workers feel connected. Whether a one-on-one call or a team call, determine the best way to engage your remote team. Make the calls regular with a standing agenda to alleviate any stress or anxiety.

COMMUNICATION DIM-SUM

Communicating with your remote team requires more than email – the snail mail of the Internet. You need multiple communication methods to handle non-urgent, semi-urgent, and urgent business. 

HINT:
Take advantage of video conferencing software which gives staff the ability to read visual cues and body language. When used with small teams, it can help develop “mutual knowledge” about coworkers, which helps to reduce the sense of isolation among teams.

COMMUNICATION
RULES OF ENGAGEMENT

RULES OF ENGAGEMENT

You’ll set your team up to excel when you establish rules of engagement. Make your remote work experience more efficient and satisfying by establishing the frequency, means, and timing of communications. 

HINT:
Consider using video conferencing for daily check ins, emails for things that can be handled this week, and instant messaging for something more urgent. It is also advisable to establish blocks when you are available or unavailable, so that your team knows when it is best to reach you, morning or afternoon.

REMOTELY SOCIAL

Social interactions are one of the best ways to build a cohesive team. Make sure to provide opportunities to discuss non-work items, which will allow your team to connect and share their perspectives. 

HINT:
Leave time at the beginning of team calls for non-work items like weekend plans, funny stories, or personal accomplishments. These virtual hangouts may feel forced at first, but the data backs up that it helps both managers and workers to feel less isolated and more connected. Consider a virtual breakroom where managers aren’t allowed to help your team blow off steam and bond.

REMOTELY SOCIAL
THE STRUGGLE IS REAL

THE STRUGGLE IS REAL

When teams shift abruptly to remote work, be sure to acknowledge the disruption and associated stress. 

HINT:
It is important to listen to your employees’ anxieties and concerns and empathize with their struggles. Ask your team about their remote work experience and how they are adjusting. Create space for your team members to reflect on their experience and give you insight to improve the remote work experience for everyone.